trendcrest Terms of Service

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Thank you for visiting trendcrest. These Terms of Service ("Terms") establish the rules that apply when you access or use the trendcrest website, mobile platform, products, and customer support services. By browsing our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by trendcrest, you confirm that you have reviewed, comprehended, and consented to be bound by these Terms together with every applicable federal, state, and local law and regulation. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years of age or have reached the legal age of majority in your state of residence.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are prohibited:
  • Committing fraud or submitting orders that are false or unauthorized;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our consent;
  • Attempting to breach or undermine site security, data infrastructure, or other users' accounts;
  • Reselling trendcrest products for commercial profit without our express written authorization.
• Account Security: You bear responsibility for safeguarding your account login credentials and for every activity that occurs through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical mistake occurs, trendcrest may correct the error and revise or cancel any impacted orders before they are dispatched, refunding in full any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully inspect the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted through our website depends on product availability and order verification. We may restrict order quantities or cancel orders that we suspect involve fraud or a violation of these Terms.
• Payment Processing: All payment transactions are secured with SSL/TLS encryption and handled by payment gateways that comply with PCI-DSS standards. The full payment amount must be settled before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@trendcrest.lat within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on trendcrest's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to trendcrest and is safeguarded under international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, trendcrest will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising from or relating to these Terms or your purchase must first be submitted to trendcrest's support team for informal resolution.

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9. Changes to These Terms

trendcrest may update or revise these Terms at any time. Significant changes will be announced by publishing the revised terms on our website. By continuing to use our website or services after any update, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: trendcrest
• Customer Support Email: support@trendcrest.lat
• Customer Support Phone: 12148857961
• Physical Business Address: 773 Evergreen Hills Rd, Dallas, TX 75208-2516, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST